Return & Exchange Policy

We want you to be absolutely thrilled with your new purchase. However, if your item does not function as intended, and you need to return an item, we're here to help.

We’ve had high instances of consumers purchasing to ‘test drive’ products and then returning them.  This results in higher costs to us and prevents us from achieving our goal of providing the best pricing and services to you, our valuable customers. Therefore, it is our policy to only accept returns on products that are defective.

NOTE: Prior to returning an item please contact the manufacturers technical support department to confirm that the item is faulty and request an incident number. The manufacturer's phone number is usually provided with the product or found on the manufacturer’s website.  

There are a few important things to keep in mind when returning a product you purchased from Sonic Visions.

• 1. You have 7 calendar days to contact us to return an item, from the date you received it. 
• 2. Please contact us and provide your order number, product and description of problem. Please also include an incident or reference number from the manufacturer where applicable.
• 3. Your request will be reviewed and you will be provided with an RMA number and shipping instructions including a return shipping address package label. In most cases Sonic Visions pays for the return shipping. 
• 4. If you return an item without a RMA, an exchange cannot be processed.
• 5. Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

If you have any questions on our Return & Exchange policy please contact us.